Advanced Hotel Operations

Course Code: HOTL 219

Academic Year: 2018-2019

This course is a continuation of the Introduction to Rooms Division course. This course continues to explore departments in the Room Division of a hotel. Students will discuss the Uniformed Services, Housekeeping and Maintenance departments, and their roles in the successful operation of a hotel. Students will also explore the interactions between the Rooms Division and other departments, specifically the food and beverage department in a small to medium size hotel. Additionally, attention will be given to the evaluation of Emergency Procedures, Safety and Security, and Loss Prevention Management processes. As part of the course, students will have a practical experience cleaning and inspecting a hotel room on campus. Student learning will be enhanced with industry videos, a hotel field trip and group assignments.