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Hospitality and Tourism Operations Management

Credential: Ontario Graduate Certificate Program Code: 14101 Length: 2 semesters

Programs Starting Between:

To be eligible for admission, you must possess the following:

  •  A bachelor’s degree

All applicants whose first language is not English must meet Humber’s English Language Proficiency Policy.


Mature Applicants

An applicant is considered a mature applicant if they have not completed secondary school or other postsecondary school, and will be 19 or older (21 or older for degree programs) as of the first day of classes. Humber will invite you for testing to demonstrate that you meet program eligibility. Mature applicants for degree programs will be required to meet course requirements at the U level or equivalent.

College Transfer Applicants

An applicant is considered a college transfer applicant if they have completed some or all of a college-level credential. Humber will use your college courses and grades to determine program eligibility. You may also be eligible for transfer credit if you are admitted to a Humber program.

University Transfer Applicants

An applicant is considered a university transfer applicant if they have completed some or all of a university-level credential. Humber will use your university courses and grades to determine program eligibility. You may also be eligible for transfer credit if you are admitted to a Humber program.

Selection: Admission selection is based on the academic criteria indicated. Meeting minimum eligibility requirements does not guarantee admission.


Date Location Availability International Student Availability
September 2017NorthOpenOpen

The 2017-2018 fee for 2 semesters is:

  • domestic: $6,072.62
  • international: $15,540.00

Fees are subject to change.

Additional Costs

Approximate additional costs are: textbooks and supplies – $650 per semester; plus nominal fees to cover the costs of industry field trips in specific courses.

Fees by Semester 


Humber offers a variety of scholarships each year.

Learn more >

Program Contact(s)

Ramesh Srinivasan
Program Co-ordinator
416.675.6622 ext. 5149



International Students

Phone 1-416-675-5067

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Apply to Humber

Applications to Humber are made through Be sure to submit your application by the equal consideration deadline of February 1. You may apply after February 1, however, post-February 1 applications will be considered on a first-come, first-served basis depending on the availability of the space in the program. To check program availability refer to the Campus/Availability listing on Humber's program pages or

Admission Road Map >

Apply through Ontario Colleges >

International Students

If you’re an international student, you can apply directly to Humber via our International Centre.

Apply through the International Centre >

Fees by Semester

Semester 1Domestic FeeInternational Fee*
Mandatory Non-Tuition$450.45$450.45


Semester 2Domestic FeeInternational Fee*
Mandatory Non-Tuition$450.45$450.45

*Plus Mandatory Health Insurance fee once per academic year: Fall start - $375 Winter start - $250 Summer start - $125

Our Program

Humber’s Hospitality and Tourism Operations Management graduate certificate program is your fast-track entry into one of the world’s most dynamic industries. Gain the skills needed for an exciting career in tourism and hospitality management, both in Canada and internationally.

The program covers key areas of the tourism industry, from human resources to strategic business planning. The curriculum brings the industry into the classroom and connects the student with the industry.

Enjoy small class sizes and faculty with extensive industry experience and strong tourism and hospitality industry connections. An eight-week work placement provides valuable on-the-job experience geared towards future employment.

Courses Learning Outcomes

Upon successful completion of the program, a graduate will:

  • Apply financial management principles including cost accounting, management accounting, and audit practices and procedures.

  • Apply management theory and operating practices including the fundamental principles underlying management planning, organizing, directing and controlling in a service-driven industry.

  • Use financial operating and statistical reports to assist in intermediate and long-term decision making.

  • Assess the adequacy of strategic and operational decisions through the application and analysis of appropriate financial indicators.

  • Apply strategic marketing principles and techniques in the development of a sound organizational marketing plan.

  • Develop effective customer relations, mange guest problems with empathy and sensitivity.

  • Apply the concepts of organizational behaviour with consideration of their impact on hospitality and tourism operations.

  • Use relevant and current information systems including the use and application of industry-specific and generic software packages relating to operational planning and management.

  • Contribute effectively to the development and implementation of management procedures in the supervision of employees, identify and use appropriate motivational and team-building techniques to achieve desired results.

  • Apply government legislation and regulations bearing on the hospitality and tourism industry including occupational health and safety legislation, employment standards and labour relations, and contract law.

  • Define ethics, integrity and social responsibility, and assess their importance to hospitality administration.

  • Conceptualize and develop a new venture small business plan including the role of the entrepreneur or small business owner/operator in the hospitality and tourism sectors.

  • Use effective interpersonal skills in the workplace.

  • Use effective oral and written communication skills.

  • Conduct meetings and make formal presentations through the use of effective public speaking skills and techniques.


Work Placement

Your eight-week work placement will provide you with the vital hands-on experience that is highly valued by employers. Gain valuable work-related experience needed for you to embark upon an exciting career in the hospitality and tourism industries.

Our internship co-ordinators provide support in securing your work placement. During the placement, you will receive hands-on experience, network with industry professionals while working under their experienced direction, and showcase your skills and knowledge. Placements provide the opportunity for employers to evaluate students’ performance.

The Humber Experience

Alumni Making an Impact

Humber HTOM students are finding success worldwide. From Toronto to Haiti our graduates are making an impact in the hospitality industry.

Student Testimonial

"I have been working 40 hrs a week on average since I started (at Longos). It has been a very good learning experience and a full immersion in the real work dimension. I really enjoyed everything — although sometimes it was overwhelming and challenging.

"The great thing is that they helped me design my career path and offered me 2 job opportunities: I will continue to work with them supporting the category management and the central kitchen for the next two months, and then I will be working in store to get the practical knowledge and experience that I do not have yet. That way my professional growth will be assured."

-Emanuele Trovato

Our Industry Partnerships

The School of Hospitality, Recreation & Tourism has more than 500 industry partners who provide added value to students with field trips, guest speaker presentations, and case studies - to form valuable components of the Hospitality and Tourism Operations Management Graduate Certificate program. Partners provide internships for students, fund capital projects such as labs and more than $60,000 in awards and scholarships, and also employ Humber graduates.

Hospitality & Tourism Operations Management Alumni Night

Your Career

Take off on a new dynamic career path in the hospitality and tourism industry, either in Canada or internationally.

The global tourism industry is dynamic and ever-changing with over one billion people travelling the world in a single year. International tourism continues to grow 5 per cent annually, accounting for more than an additional 52 million international tourists. The Canadian Tourism Human Resource Council projects that the potential labour shortage in tourism services in Canada could reach more than 228,000 full-year jobs by 2030.

Establish your hospitality and tourism career in a number of diverse sectors including:

  • tourist attractions
  • hotels and accommodations
  • tour operations
  • food and beverage
  • special event planning
  • transportation
  • destination marketing
  • convention and conference centres.

Graduates work for local and international hotel brands, cruise lines, travel promotion agencies, event planning firms, restaurants, airlines, and various other tourism related businesses and agencies.

Professional Accreditations

Qualified students have the opportunity to earn the following certifications:

  • Wine & Spirit Education Trust (WSET) Level 1 and Level 2 certifications

Additional requirements may apply.

Note: The requirements for the additional credential(s) are determined by the granting body, which is independent from the College. Students are encouraged to obtain the specific requirements directly from the granting body before enrolling.

Study Abroad

Qualified students are eligible to undertake a study abroad service learning trip which provides rewarding experiences and opportunities to do community service across the globe.

This trip operates annually in May and is 10 to 15 days in length.

New study abroad trips and initiatives are introduced each fall. Additional fees apply.

Scholarships & Awards

gold trophy

Students may be eligible for a number of scholarships and awards. 

Study Abroad

illustration of map with airplanes flying to study abroad destinations

Humber Hospitality and Tourism Operations Management students may qualify for Study Abroad opportunities.

Headwaters Tourism & Humber College Deliver Third Annual Tourism Ambassador Certification Program

The legacy of the Toronto 2015 Pan Am Games lives on in the partnership that was first announced in October 2014 between Headwaters TourismHumber College and the Town of Caledon.

Faculty Make Impact Abroad

HRT faculty member, Ramesh Srinivasan led a Canadian Icewine workshop and tasting in Barbados on Canada Day.

Humber HRT and the GTHA Honour Graduates

Humber College’s School of Hospitality, Recreation & Tourism in partnership with the Greater Toronto Hotel Association (GTHA) honoured its first group of graduates from the Hotel Management Leadership program on September 22, 2016.

Every attempt is made to ensure that information contained in this website is current and accurate. Humber reserves the right to correct any error or omission, modify or cancel any course, program, fee, timetable or campus location at any time without prior notice or liability to users or any other Person.