Program and year graduated: Hospitality and Tourism Operations Management Post Graduate Certificate, 2017.
Current position and summary of role: Management Trainee, Marriott International. I rotate through the hotel’s front office and housekeeping departments taking on management and supervisory roles. At the front office, I acted as Manager on Duty and was responsible for shift operations (support front-line associates to assist our guests, assisting guests with any problem they may encounter during their stay). I also act as a housekeeping supervisor which has me heavily involved with our room attendants, ensuring their needs are met to complete their job efficiently.
What do you love about your job/career?
I love that every day is different and the fact that your goal is always to make sure guests are enjoying their time. Whether guests are at the hotel for work or leisure, we’re there to make sure they leave feeling better than when they arrived.
How did Humber help you?
Humber was a huge asset in understanding the specifics of the industry and making great connections with industry professionals. The HTOM program was a great addition to my Commerce degree as it set me up to understand my career path.
Are there growth opportunities in your field?
Just like other professions, the hospitality industry is set up for progression. If you work hard, you can always improve your skills and move to the next level fairly quickly. In a city like Toronto with many hotels, you always have positions open that will allow you to move to the next step. The hospitality industry is always seeking leaders who are passionate about creating great experiences for employees and guests.
Why should students consider hospitality as a career?
The hospitality industry is undergoing many changes and it’s an exciting time to be involved. With new technologies, there are many opportunities for existing and new players to make bold moves that will put them ahead. Choosing to pursue a career in this industry will give you the opportunity to influence how the industry reshapes itself over the next decade. This is the time to get involved in the industry and be part of the change!
Written by Sean McNeely