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Heidi Ahrens


Program and year graduated: Hospitality - Hotel and Restaurant Operations Management, 2015.

Current position and summary of role: Assistant Restaurant Manager and Assistant Banquet Manager for Oliver and Bonacini Cafe Grill Restaurant (The Westin Trillium House Hotel, Blue Mountain). On a day to day basis I oversee, and actively participate in the daily operations of the business from both the banquets department and the restaurant. This includes everything from managing staff in order to perform basic duties in order to execute company goals, to handling financials coming into leaving the company. I also support my team and prevent problems before they accumulate.   

What do you love about your job/career?

I love the energy when the restaurant/banquets department is packed with people, everybody is having a great time and the staff are all working in unity to achieve the same goal.

How did Humber help you?  

Humber equipped me with every skill imaginable, desired both by the employer and by myself to feel confident about working in the Hotel and Restaurant industry.

Some of my biggest takeaways include:

  • A solid foundation in interviews, job applications, resumes and business etiquette 
  • Invaluable industry contacts, including professors
  • Knowledge in all the different areas of opportunity available
  • Knowledge of how restaurants and hotels run behind the scenes

Are there growth opportunities in your field? 

Almost everywhere. There are tons of jobs to be had in both hotels and restaurant in any community. Candidates just have to want to work in the industry bad enough to start on the lower end of the seniority list and work their way up to higher positions. The entry level positions are the ones with the most amount of openings. (Dish washers, prep cooks, hosts, servers, front desk agents, housekeepers, room service attendants etc.)   

Why should students consider hospitality as a career? 

Students should consider hospitality as a career primarily because they are passionate about it. Passion will get you through the hard days. Students should consider hospitality as a career because there are tons of jobs available and always will be. 

Some other reasons:

  • If you’re a people person and enjoy a good conversation with a stranger
  • Easy to get your foot in the door
  • Great money to be made! 
  • You can work anywhere in the world

Written by Sean McNeely