Q: Name? Age?
A.Taylor Chase, 22
Q. Program and year graduated?
A. Hospitality Management, Hotel & Restaurant, April 2015
Tourism Hospitality Management & Event Planning, April 2016
Q. Why did you choose Humber College?
A. I knew I wanted to be in the hospitality field and Humber offered the right program. I was also impressed with the hands-on experience I would gain.
Q. Which class did you find most beneficial?
A. For me, it was the experience in the Humber Room. This class forced me out of my comfort zone. I was a shy person coming in, but gained so much valuable experience rotating through positions. It was also a great way to add to my resume with some real hands-on experience.
Q. What do you enjoy about your career?
A. I love having something new to look after every day. Even though the unknown can be a little bit daunting, that’s part of the fun in the hospitality business! You never know what you are going to get. Each day there is a new event in the building that I get to see. It’s extremely rewarding to see an event come together and hear that your client’s event was a massive success.
Q. What advice would you give future/current students taking this program?
A. Take advantage of your internship. Do not let it go to waste or sell yourself short. Aim as high as you can dream even if it seems impossible. My first internship was at the Fairmont Royal York Hotel Downtown. Despite living a good distance away, I knew I couldn’t let this opportunity slip away. There is always a way to make it work! My second internship at the International Centre is where I still currently work. These opportunities help you develop your professional demeanor and allow you to see what a real workplace is like. I would also say to use your professors as much as possible. They are all filled with a great deal of knowledge and wisdom that can help set you up for success. To this day I still ask them when I need advice.
Q. What was the biggest obstacle you faced during your time as a student?
A. It’s hard to manage work and school, but both are extremely important. I’d say if you can find a part time job that is flexible with your schedule, keep with it without letting your schooling suffer. It’s also very hard as a commuting student! There were definitely a lot of late nights with a long drive home afterwards, but it is worth it!
Q. In what ways did Humber prepare you for the work world?
A. Humber prepared me in a lot of different ways for the work world. Whether it was building my resume or gaining industry certifications, all of it came through Humber!
Q. What opportunities would you urge other students to take advantage of?
A. I would say to go to as many of the events that the school puts on. It’s a great way to network and meet others in the industry. You never know who you will cross paths with down the road. I would also say to think of joining an association as a student. I feel like this is something I missed out on and industry associations are HUGE once you get into the workforce.
Q. In your opinion, what are 5 crucial skills needed to preform your job?
1) Be flexible – Not everything is set in stone, and sometimes adjustments need to be made.
2) Have the ability to multitask – You will always be juggling multiple projects and clients no matter what part of the industry you are in.
3) Be proactive - If you get things done in advance, you will probably fix any mistakes before the event actually happens. You also never know what will happen last minute!
4) Customer Service Skills - Being pleasant can go a long way! Always try to go above and beyond for your clients and team.
5) Communication Skills – You have to be able to speak to clients on a daily basis using a variety of tools.
Q. Why Hospitality?
A. There are so many opportunities to do amazing things. Everyday there is something new to experience. Opportunities are endless!
Q. How did your experience at Humber help you find employment after graduation?
A. Humber is the reason why I am employed right now! I put the effort in during my internship and I was recognized as a hard worker. After my internship, I was hired immediately. A lot of good things can happen if you dedicate yourself to your studies. If you are truly studying what you are passionate about, working life will be a lot easier for you.