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Diane Keefe

My journey in the travel industry began over 30 years ago. I have extensive industry experience working primarily for major tour operators such as The Sunwing Travel Group, Encore Cruises, Sunquest Vacations/Alba Tours and Thomson Vacations.

I have had the opportunity to work in a variety of roles within the industry including Product Development, Call Centre Management, Training, Coaching, Sales, Customer Service, Operations, Reservations, Special Services, Quality Control and Documentation. During my time in the industry, I have also completed numerous product development courses and seminars in customer service, sales strategies, time management, leadership, training, coaching and development and performance assessment.

Having worked in the travel industry for many years I have developed a unique and comprehensive understanding of the travel industry and the people who work in it. I have dedicated much of my career throughout the years to hands-on training which led to my passion for teaching. I have also received Certificates of Appreciation for my work with various educational institutions for my ongoing support of working with college students entering the travel industry and my Teaching Effectiveness Certificate from Humber College. I received my Diploma in Travel & Tourism from Westervelt College.

I also had the opportunity to be the faculty lead for Humber’s 4th Semester in Europe program. It was a pleasure to travel throughout Europe and live in Strasbourg, France with like-minded students for 8 weeks. This opportunity for educational enrichment both in and out of the classroom helped them to further understand and appreciate the different countries and cultures we were travelling within and thereby, broadened their global perspective.

I enjoy travelling the globe to experience new and exciting destinations and cultures.

Diane Keefe