Are you interested in a career that can take you around the world, offering a fast-paced and thrilling environment where you can share your passion for people and incredible service? Then the hospitality industry is for you.
Humber’s Hospitality - Hotel and Restaurant Operations Management diploma program is a leader in hospitality management training. You will develop your business management skills via hands-on learning, theoretical classes and practical labs led by industry experts.
Note: A fast-track program is implemented for the January start. The first semester (January to April) is immediately followed by the second semester (May to July), resulting in a shorter summer break. The third semester begins in September, allowing students to complete the two-year program in just 16 months.
Courses Program Standards
Upon successful completion of the program, a graduate will:
Support an industry and workplace service culture by adopting a positive attitude and professional decorum, accommodating diverse and special needs, and contributing as a team member.
Deliver customer service and solutions that anticipate, meet and/or exceed individual expectations, as well as organizational expectations, standards and objectives.
Use marketing concepts, market research, social networks, sales and revenue management strategies, relationship management skills and product knowledge to promote and sell hospitality services, products and guest experiences.
Apply business and revenue models as well as basic accounting, budgeting, financial and administration skills to support the effective management and operation of a variety of organizations delivering hospitality services and products.
Comply with relevant organization and workplace systems, processes, policies, standards, legal obligations and regulations, and apply risk management principles, to support and maintain efficient, safe, secure, accessible and healthy hospitality operations.
Use appropriate technologies to enhance the quality and delivery of hospitality services, products and guest experiences and to measure the effectiveness of hospitality operations.
Keep current with hospitality trends and issues, and interdependent relationships in the broader tourism industry* sectors to improve work performance and guide career development.
Use leadership, teamwork, conflict and relationship management skills and tools, as well as knowledge of organizational behaviour, labour relations, employment standards and human rights to contribute to a positive work environment.
Respond to issues and dilemmas arising in the delivery of hospitality services,products and guest experiences by using and promoting ethical behaviour and best practices of corporate social responsibility and environmental sustainability.
Students participate in a work placement with a hospitality organization that takes place in the fourth semester. Our internship co-ordinator provides direction and assistance for each student in securing a placement.
Industry partners who often provide work placements include:
Select your uniform for this program.
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Want to advance your career, but don’t have the time to commit to a full-time course? Try a part-time certificate course and enhance your skill set in less time.
Humber is the home of the Canadian Centre of Culinary Arts & Science, Canada’s leading centre of excellence in culinary education, apprenticeship training and culinary research and development.
Humber College’s School of Hospitality, Recreation & Tourism, in partnership with the Greater Toronto Hotel Association (GTHA), launched the Hotel Management Leadership Program. The part-time program helps address a significant gap in the hospitality industry labour market. Specifically, it trains management-level employees to become senior leaders in the hotel industry.
"This program gave me the tools, resources and connections to super-launch my career into the hotel industry" - Tania F.
"Tania Ferlin graduated from the Hotel and Restaurant Management program in spring of 2013. She is now a member of Meeting Professionals against Human Trafficking (MPAHT), an organization dedicated to bringing awareness surrounding this controversial topic."
"My career has been amazing so far. I have learned so much about how hotel operations work and have been able to implement skills from Humber."
"Humber College didn’t only provide me with the information needed, they also gave the mentality for the hospitality industry and for the current work environment as a whole."
"All of my classes were beneficial and I use the knowledge I gained in my classes during my day to day duties in the workforce."
"I chose Humber College as when I did my research, I saw they provide a great overall structure of the program and also have a wide variety of support resources."
"Humber had amazing instructors that not only new the industry inside and out, but were also there if we needed any help or encouragement along the way."
"I’ve always loved my job, regardless of the place. Watching a regular walk through the door and smile because I’m working is worth more to me than any 6-figure job with a corner office."
"Take advantage of your internship. Do not let it go to waste or sell yourself short. Aim as high as you can dream even if it seems impossible."
Spend your 4th semester studying at the National Kaohsiung University of Hospitality & Tourism and experiencing Taiwan’s vibrant culture.
Spend 8 amazing weeks during your 4th semester living, touring and studying in France and Germany on this European semester abroad opportunity.
With over 9,000 hotels and 72,000 restaurants operating in Canada alone, the possibilities are endless for a career in the hospitality industry.
Tourism HR Canada projects that the potential labour shortage in the industry in Canada could reach to more than 228,000 full-year jobs by 2030.
Hotels, restaurants, resorts, casinos, cruiseships, convention centres, attractions and catering companies in Canada and around the world hire our graduates in positions such as:
Ontario Tourism Education Corporation (OTEC)
Qualified students have the opportunity to earn the Ontario Tourism Education Corporation (OTEC) Service Excellence Certificate.
Prud’homme Level 1 Beer Certification
Qualified students have the opportunity to earn the Prud’homme Level 1 Beer Certification.
Smart Serve Ontario
Qualified students have the opportunity to earn the Smart Serve Ontario Responsible Alcohol Beverage Service training and certification.
(TrainCan – (BASICS.fst®)
Qualified students have the opportunity to earn the (TrainCan – (BASICS.fst®) Food Safety and Sanitation certification.
Wine & Spirit Education Trust (WSET)
Qualified students have the opportunity to earn the Wine & Spirit Education Trust (WSET) Level 1 Certification.
Note: The requirements for licensure are determined by the granting body, which is independent from Humber College. Students are encouraged to obtain the specific requirements directly from the granting body before enrolling.
Qualified students in this program may have a unique opportunity to complete their 4th semester living abroad in Europe or Taiwan. Students are enrolled with Humber and pay an additional program fee for this Semester 4 optional program. This is subject to eligibility standards and an application process.
Current opportunities include:
Semester 4 Europe: In January and February, our students are based In Strasbourg, France and will spend eight weeks living, touring and studying in Europe. Students will take unique courses that count towards the completion of their fourth semester credits.
Semester 4 Taiwan: This 18 week program from the end of February through the end of June offers our students the opportunity to embrace the local culture, customs and language of Taiwan and our partner institution National Kaohsiung University of Hospitality and Tourism.
Each year we offer a variety of experiential learning trip opportunities for students to study aboard. Our annual short duration experiential trips in May are approximately two weeks in length. These faculty lead study abroad trips are confirmed in the fall semester.
Qualified students in this program may also apply to a study abroad service learning trip to contribute to a global community. Past service learning trips were to Nunavut and Nicaragua. In addition, eligible students have the opportunity to apply for a study abroad experiential trip to Peru.
These trips vary each year and are subject to availability, participation and eligibility requirements. Additional fees apply.
Students may be eligible for a number of scholarships and awards.
Sustainability: Due Tomorrow
The third-semester Event Management students and the Office of Sustainability held an event called Sustainability: Due Tomorrow in the Center for Urban Ecology.
15 Fortunate Students Spend a Day with IHG Professionals
This year, the IHG Canadian Corporate office gave our 3rd-semester Hotel and Restaurant Operations Management students an amazing opportunity to “spend a day in the life of an IHG executive”.
The Travel Club Hosts a Halloween Hangout
We all know it can be difficult making friends and meeting new people in your program when the program size is large and everyone’s schedule is different. Because of this, the Travel Club run by travel and tourism students put on an event called “Halloween Hangout” for other travel students.
Event Execution Class Prepares for the North Etobicoke Santa Claus Parade
This year the third-semester Event Execution class here at Humber North has the privilege of having the North Etobicoke Santa Claus Parade as one of their clients.
Hospitality Students Explore Big Name Toronto Hotels
On Thursday, October 25th, the HROM students visited both Westin Toronto Airport and Marriott Toronto Airport to see how some of the best in the business run their hotels.
GTHA/Humber Hotel Management Leadership Students Celebrate Graduation
On Thursday, September 20th, the Humber Room was filled with triumph as the GTHA/Humber Hotel Management Leadership Program students celebrated their graduation.
Tourism Students Get a Close Up of Niagara Falls
On Friday, October 19th, the Tourism – Travel Services Management program got the opportunity to explore Niagara on a day trip with faculty and staff.
Barrett Centre For Technology Innovation Provides First Class Opportunity
Five HRT students in the H-HROM program have been chosen to participate in a unique learning opportunity, working with a multi-disciplinary team made up of students from Project Management Post Graduate, (PMPG) and Interior Decorating (ID).
Don (Monty) Montgomery Receives Honourary Degree Award at 2018 Convocation
Congratulations to Don (Monty) Montgomery on receiving the Honorary Degree Award with the School of HRT.
Tourism-Travel Services Management Trip to Niagara Falls
The Travel Services Management program caters to students who are passionate about travel, and adventure.
Hospitality Students Recognized at Hospitality Champions Event
Every year we like to give special recognition to the students who go above and beyond in their Hospitality programs. The Hospitality Champions Event celebrates those students who have shown passion and commitment to the hospitality program, the industry and beyond.
Minister of Tourism, Culture and Sport visits the School of HRT
Ontario Minister of Tourism, Culture and Sport, Daiene Vernile, made a special visit to Humber on Wednesday, March 7th.
Jamaica Tourist Board Showcases Destinations with Help of HRT Students
On Wednesday, November 7th, HRT students got to help feature these destinations at the Jamaica Tourist Board showcase event.
Terry Mundell Accepts Honorary Degree
On Thursday, November 1st at the School of HRT’s Fall Convocation, Mr. Mundell was formally recognized for his achievements and contributions with an Honorary Degree from Humber College.
Recreation & Parks Association of Nunavut Visits Humber HRT
On Monday, November 12th, the School of HRT welcomed special guest speaker Dawn Currie from Recreation & Parks Association of Nunavut (RPAN) to speak about the work of RPAN and the opportunities available to students.
Every attempt is made to ensure that information contained on this website is current and accurate. Humber reserves the right to correct any error or omission, modify or cancel any course, program, fee, timetable or campus location at any time without prior notice or liability to users or any other Person.
On June 29, 2018, the Provincial Government of Ontario announced the renaming of the Ministry of Advanced Education and Skills Development (MAESD) to the Ministry of Training, Colleges and Universities (MTCU). Both names may appear on this website.