Humber’s Hospitality and Tourism Operations Management graduate certificate program is your fast-track entry into one of the world’s most dynamic industries. Gain the skills needed for an exciting career in tourism and hospitality management both in Canada and internationally.
The program covers key areas of the tourism industry from human resources to strategic business planning. The curriculum brings the industry into the classroom and connects the student with the industry.
Enjoy small class sizes and faculty with extensive industry experience and strong tourism and hospitality connections.Courses Learning Outcomes
Upon successful completion of the program, a graduate will:
Apply financial management principles including cost accounting, management accounting, and audit practices and procedures.
Apply management theory and operating practices including the fundamental principles underlying management planning, organizing, directing and controlling in a service-driven industry.
Use financial operating and statistical reports to assist in intermediate and long-term decision making.
Assess the adequacy of strategic and operational decisions through the application and analysis of appropriate financial indicators.
Apply strategic marketing principles and techniques in the development of a sound organizational marketing plan.
Develop effective customer relations, mange guest problems with empathy and sensitivity.
Apply the concepts of organizational behaviour with consideration of their impact on hospitality and tourism operations.
Use relevant and current information systems including the use and application of industry-specific and generic software packages relating to operational planning and management.
Contribute effectively to the development and implementation of management procedures in the supervision of employees, identify and use appropriate motivational and team-building techniques to achieve desired results.
Apply government legislation and regulations bearing on the hospitality and tourism industry including occupational health and safety legislation, employment standards and labour relations, and contract law.
Define ethics, integrity and social responsibility, and assess their importance to hospitality administration.
Conceptualize and develop a new venture small business plan including the role of the entrepreneur or small business owner/operator in the hospitality and tourism sectors.
Use effective interpersonal skills in the workplace.
Use effective oral and written communication skills.
Conduct meetings and make formal presentations through the use of effective public speaking skills and techniques.
Your eight-week work placement will provide you with the vital hands-on experience that is highly valued by employers. Gain valuable work-related experience needed for you to embark upon an exciting career in the hospitality and tourism industries. Our internship co-ordinators provide support in securing your work placement. During the placement, you will receive hands-on experience, network with industry professionals while working under their experienced direction, and showcase your skills and knowledge. Placements provide the opportunity for employers to evaluate students’ performance.
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The School of Hospitality, Recreation & Tourism has more than 500 industry partners who provide added value to students with field trips, guest speaker presentations, and case studies - to form valuable components of the Hospitality and Tourism Operations Management Graduate Certificate program. Partners provide internships for students, fund capital projects such as labs and more than $60,000 in awards and scholarships, and also employ Humber graduates.
"I have been working 40 hours a week on average since I started (at Longos). It has been a good learning experience. I really enjoyed everything — although sometimes it was overwhelming and challenging. The great thing is that they helped me design my career path and offered me two job opportunities.
I will continue to work for them supporting category management and the central kitchen. After this, I'll work in store to gain practical experience. That way, my professional growth will be assured." - Emanuele Trovato
"I believe that Humber gave me a very good understanding of what the expectations are for young professionals and what kind of skills you need to develop if you want to succeed."
"Throughout my program we hosted a lot of events, both internal and external, which gave me the experience and ability to do what I do now. We deal with clients on a daily basis and Hospitality gave me the tools to interact with those clients appropriately."
"My time at Humber helped me open eyes when it came to what to expect, not just what I would be doing. This in the long run helped me find employment after graduation."
"Every day is different – you never know what to expect and what obstacles you might run into. At the end of the day, I love what I do because my work challenges and pushes me to be better and do better."
Gracie loves the people she works alongside every day. Since graduating from the Hospitality and Tourism Operations Management, she oversees the training and on-boarding programs for all 500 plus Drake employees.
"Humber was a huge asset in understanding the specifics of the industry and making great connections with industry professionals." - David Loney, 2017 Hospitality and Tourism Operations Management Graduate
After graduating from university, Sonya had many jobs but not a career. She was passionate about helping people and enrolled at Humber. With new contacts and the hands-on learning, Sonya was able to start her career.
From hiding an engagement ring in a hotel suite for a guest who was planning a surprise engagement, to arranging to have a brief case repaired for a VIP guest, Madison Riddolls’ mission is to exceed guest expectations and create memorable experiences at The Westin Harbour Castle in Toronto.
Take off on a new dynamic career path in the hospitality and tourism industry either in Canada or internationally.
The global tourism industry is dynamic and ever-changing with over one billion people travelling the world in a single year. According to the UNWTO’s long-term forecast, international tourist arrivals worldwide is expected to reach 1.8 billion by 2030. Tourism HR Canada projects that the potential labour shortage in tourism services in Canada could reach more than 240,000 full-year jobs by 2030.
Establish your hospitality and tourism career in a number of diverse sectors including:
Find employment as a guest service manager, sales manager, food & beverage supervisor, banquet manager, revenue manager and conference assistant.
Graduates work for local and international hotel brands, cruise lines, travel promotion agencies, event planning firms, restaurants, airlines and various other tourism related businesses and agencies.
Wine & Spirit Education Trust (WSET)
Qualified students have the opportunity to earn the Wine & Spirit Education Trust (WSET) Level 1 certification.
Note: The requirements for licensure are determined by the granting body, which is independent from Humber College. Students are encouraged to obtain the specific requirements directly from the granting body before enrolling.
Students may be eligible for a number of scholarships and awards.
News & Events
Centre for Healthy Living Opens its Brand-New Space
On September 4th, 2018 the Centre for Healthy Living (CHL) officially opened its doors to the Humber community. While the CHL has been around for a few years already, it just got a brand new physical space right here on campus!
GTHA/Humber Hotel Management Leadership Students Celebrate Graduating From The Program
The evening of September 21, 2017 was filled with congratulatory celebrations as the GTHA/Humber Hotel Management Leadership Program students attended their graduation ceremony at the Humber Room North Campus.
Tourism-Travel Services Management Trip to Niagara Falls
The Travel Services Management program caters to students who are passionate about travel, and adventure.
Hospitality Students Recognized at Hospitality Champions Event
Every year we like to give special recognition to the students who go above and beyond in their Hospitality programs. The Hospitality Champions Event celebrates those students who have shown passion and commitment to the hospitality program, the industry and beyond.
Humber Students Take Gold and Silver at CCF Central Region Culinary Challenge 2018
On April 7, 2018, the Canadian Culinary Federation (CCF) Central Region Culinary Challenge was hosted by Humber’s School of HRT at the North Campus.
HRT Faculty and Alumni Selected as OHI’s Top 30 Under 30
The School of HRT is thrilled to announce that two of the incredible 2018 OHI Top 30 Under 30 recipients are part of the HRT family.
Hospitality Alumni Return to Humber
On Tuesday, March 27th, The School of HRT Hospitality alumni returned to campus for the annual Hospitality Alumni Event.
Headwaters Tourism & Humber College Deliver Third Annual Tourism Ambassador Certification Program
The legacy of the Toronto 2015 Pan Am Games lives on in the partnership that was first announced in October 2014 between Headwaters Tourism, Humber College and the Town of Caledon.
HRT faculty member, Ramesh Srinivasan led a Canadian Icewine workshop and tasting in Barbados on Canada Day.
Every attempt is made to ensure that information contained on this website is current and accurate. Humber reserves the right to correct any error or omission, modify or cancel any course, program, fee, timetable or campus location at any time without prior notice or liability to users or any other Person.
On June 29, 2018, the Provincial Government of Ontario announced the renaming of the Ministry of Advanced Education and Skills Development (MAESD) to the Ministry of Training, Colleges and Universities (MTCU). Both names may appear on this website.