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Hospitality and Tourism Operations Management

Credential: Ontario Graduate Certificate Program Code: 14101 Length: 2 semesters

Programs Starting Between:

To be eligible for admission, you must possess the following:

  •  A bachelor’s degree

All applicants whose first language is not English must meet Humber’s English Language Proficiency Policy.

Canadian citizens or permanent residents with international education are required to provide a WES or ICAS evaluation.

For further information, see Admission Requirements.

Mature Applicants

Diplomas and Certificates

An applicant is considered a mature applicant if they have not completed secondary school or other postsecondary school, and will be 19 or older as of the first day of classes. Humber will invite you for testing to demonstrate that you meet program eligibility.

Degrees

An applicant is considered a mature applicant if they have not completed secondary school or attended postsecondary studies, and will be 21 or older as of the first day of classes. Mature applicants for degree programs will be required to meet course requirements at the U/M level or equivalent.

College Transfer Applicants

Diplomas and Certificates

An applicant is considered a college transfer applicant if they have completed some or all of a college-level credential. Humber may use a combination of secondary school and/or college courses and grades to determine program eligibility.

Degrees

An applicant is considered a college transfer applicant if they have completed some or all of a college-level credential. Humber may use a combination of secondary school and/or college courses and grades to determine program eligibility. Applicants must have an overall minimum grade point average (GPA) of 65 per cent in the program. Applicants are required to disclose and provide academic transcripts for all course work completed at the postsecondary level.

University Transfer Applicants

Diplomas and Certificates

An applicant is considered a university transfer applicant if they have completed some or all of a university-level credential. Humber may use a combination of secondary school and/or university courses and grades to determine program eligibility.

Degrees

An applicant is considered a university transfer applicant if they have completed some or all of a university-level credential. Humber may use a combination of secondary school and/or university courses and grades to determine program eligibility. Applicants are required to disclose and provide academic transcripts for all course work completed at the postsecondary level.

Selection: Admission selection is based on the academic criteria indicated. Meeting minimum eligibility requirements does not guarantee admission.

 

Date Location Availability International Student Availability
September 2018NorthOpenWaitlisted

The 2018-2019 fee for 2 semesters is:

  • domestic: $6,246.42
  • international: $16,051.00

Fees are subject to change.

Additional Costs

Approximate additional costs are: textbooks and supplies – $650 per semester; plus nominal fees to cover the costs of industry field trips in specific courses.

Fees by Semester 

Scholarships

Humber offers a variety of scholarships each year.

Learn more >

Program Contact(s)

Kristy Adams, Program Coordinator
416.675.6622 ext. 4668
kristy.adams@humber.ca

Admissions

416-675-5000
enquiry@humber.ca

International Students

Phone 1-416-675-5067
international@humber.ca

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Apply to Humber

Applications to Humber are made through ontariocolleges.ca. Be sure to submit your application by the equal consideration deadline of February 1. You may apply after February 1, however, post-February 1 applications will be considered on a first-come, first-served basis depending on the availability of the space in the program. To check program availability refer to the Campus/Availability listing on Humber's program pages or ontariocolleges.ca.

Admission Road Map >

Apply through Ontario Colleges >

International Students

If you’re an international student, you can apply directly to Humber via our International Centre.

Apply through the International Centre >

Fees by Semester

Semester 1Domestic FeeInternational Fee*
Total$3,123.21$7,815.50
Tuition$2,663.43$7,355.72
Mandatory Non-Tuition$459.78$459.78
Lab/Materials$0.00$0.00
Co-op/Placement$0.00$0.00

 

Semester 2Domestic FeeInternational Fee*
Total$3,123.21$7,815.50
Tuition$2,663.43$7,355.72
Mandatory Non-Tuition$459.78$459.78
Lab/Materials$0.00$0.00
Co-op/Placement$0.00$0.00

*Plus Mandatory Health Insurance fee once per academic year: Fall start - $420 Winter start - $280 Summer start - $140

Enter an industry booming with opportunities for advancement

Our Program

Humber’s Hospitality and Tourism Operations Management graduate certificate program is your fast-track entry into one of the world’s most dynamic industries. Gain the skills needed for an exciting career in tourism and hospitality management both in Canada and internationally.

The program covers key areas of the tourism industry, from human resources to strategic business planning. The curriculum brings the industry into the classroom and connects the student with the industry.

Enjoy small class sizes and faculty with extensive industry experience and strong tourism and hospitality connections.

Courses Learning Outcomes

Upon successful completion of the program, a graduate will:

  • Apply financial management principles including cost accounting, management accounting, and audit practices and procedures.

  • Apply management theory and operating practices including the fundamental principles underlying management planning, organizing, directing and controlling in a service-driven industry.

  • Use financial operating and statistical reports to assist in intermediate and long-term decision making.

  • Assess the adequacy of strategic and operational decisions through the application and analysis of appropriate financial indicators.

  • Apply strategic marketing principles and techniques in the development of a sound organizational marketing plan.

  • Develop effective customer relations, mange guest problems with empathy and sensitivity.

  • Apply the concepts of organizational behaviour with consideration of their impact on hospitality and tourism operations.

  • Use relevant and current information systems including the use and application of industry-specific and generic software packages relating to operational planning and management.

  • Contribute effectively to the development and implementation of management procedures in the supervision of employees, identify and use appropriate motivational and team-building techniques to achieve desired results.

  • Apply government legislation and regulations bearing on the hospitality and tourism industry including occupational health and safety legislation, employment standards and labour relations, and contract law.

  • Define ethics, integrity and social responsibility, and assess their importance to hospitality administration.

  • Conceptualize and develop a new venture small business plan including the role of the entrepreneur or small business owner/operator in the hospitality and tourism sectors.

  • Use effective interpersonal skills in the workplace.

  • Use effective oral and written communication skills.

  • Conduct meetings and make formal presentations through the use of effective public speaking skills and techniques.


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Work Placement

Your eight-week work placement will provide you with the vital hands-on experience that is highly valued by employers. Gain valuable work-related experience needed for you to embark upon an exciting career in the hospitality and tourism industries. Our internship co-ordinators provide support in securing your work placement. During the placement, you will receive hands-on experience, network with industry professionals while working under their experienced direction, and showcase your skills and knowledge. Placements provide the opportunity for employers to evaluate students’ performance.

The Humber Advantage

Our Industry Partnerships

The School of Hospitality, Recreation & Tourism has more than 500 industry partners who provide added value to students with field trips, guest speaker presentations, and case studies - to form valuable components of the Hospitality and Tourism Operations Management Graduate Certificate program. Partners provide internships for students, fund capital projects such as labs and more than $60,000 in awards and scholarships, and also employ Humber graduates.

Student Testimonial

"I have been working 40 hours a week on average since I started (at Longos). It has been a good learning experience. I really enjoyed everything — although sometimes it was overwhelming and challenging. The great thing is that they helped me design my career path and offered me two job opportunities.

I will continue to work for them supporting category management and the central kitchen. After this,  I'll work in store to gain practical experience. That way, my professional growth will be assured." - Emanuele Trovato

Alumni Success

Dan Smerka

Dan Smerka

"My time at Humber helped me open eyes when it came to what to expect, not just what I would be doing. This in the long run helped me find employment after graduation."

Julia Graham

Julia Graham

"Every day is different – you never know what to expect and what obstacles you might run into. At the end of the day, I love what I do because my work challenges and pushes me to be better and do better."

Gracie Goad

Gracie Reesor

Gracie loves the people she works alongside every day. Since graduating from the Hospitality and Tourism Operations Management, she oversees the training and on-boarding programs for all 500 plus Drake employees.

David Loney

David Loney

"Humber was a huge asset in understanding the specifics of the industry and making great connections with industry professionals." - David Loney, 2017 Hospitality and Tourism Operations Management Graduate

Sonya Padovani

Sonya Padovani

After graduating from university, Sonya had many jobs but not a career. She was passionate about helping people and enrolled at Humber. With new contacts and the hands-on learning, Sonya was able to start her career.

Madison Riddolls

Madison Riddolls

From hiding an engagement ring in a hotel suite for a guest who was planning a surprise engagement, to arranging to have a brief case repaired for a VIP guest, Madison Riddolls’ mission is to exceed guest expectations and create memorable experiences at The Westin Harbour Castle in Toronto.

Meet the Faculty

Your Career

Take off on a new dynamic career path in the hospitality and tourism industry either in Canada or internationally.

The global tourism industry is dynamic and ever-changing with over one billion people travelling the world in a single year. According to the UNWTO’s long-term forecast, international tourist arrivals worldwide is expected to reach 1.8 billion by 2030. Tourism HR Canada (formerly CTHRC) projects that the potential labour shortage in tourism services in Canada could reach more than 240,000 full-year jobs by 2030.

Establish your hospitality and tourism career in a number of diverse sectors including:

  • tourist attractions
  • hotels and accommodations
  • tour operations
  • food and beverage
  • special event planning
  • transportation
  • destination marketing
  • convention and conference centres.

Graduates work for local and international hotel brands, cruise lines, travel promotion agencies, event planning firms, restaurants, airlines, and various other tourism related businesses and agencies.

Professional Accreditations & Recognition

Qualified students have the opportunity to earn the following certifications:

  • Wine & Spirit Education Trust (WSET) Level 1 and Level 2 certifications

Additional requirements may apply.

Note: The requirements for the additional credential(s) are determined by the granting body, which is independent from the College. Students are encouraged to obtain the specific requirements directly from the granting body before enrolling.

Additional requirements and/or costs may apply.

Note: The requirements for the additional credential(s) are determined by the granting body, which is independent from the College. Students are encouraged to obtain the specific requirements directly from the granting body before enrolling.

Study Abroad

Qualified students in this program may apply to a study abroad service learning trip to contribute to a global community. Past service learning trips were to Arviat, Nunavut and Nicaragua. Students may also have the opportunity to apply to a study abroad experiential trip to Peru.

Each year we offer a variety of experiential learning trip opportunities for students to study aboard. Our annual short duration experiential trips in May are approximately two weeks in length. These faculty lead study abroad trips are confirmed in the fall semester.

The trips vary each year and are subject to availability, participation and eligibility requirements. Additional fees apply.

Scholarships & Awards

Students may be eligible for a number of scholarships and awards.

News & Events

GTHA/Humber Hotel Management Leadership Students Celebrate Graduating From The Program

Students Graduating

The evening of September 21, 2017 was filled with congratulatory celebrations as the GTHA/Humber Hotel Management Leadership Program students attended their graduation ceremony at the Humber Room North Campus.

Read More 

Tourism-Travel Services Management Trip to Niagara Falls

Students on Niagara Trip

The Travel Services Management program caters to students who are passionate about travel, and adventure.

Read More 

Hospitality Students Recognized at Hospitality Champions Event

Hospitality Students  group shot

Every year we like to give special recognition to the students who go above and beyond in their Hospitality programs. The Hospitality Champions Event celebrates those students who have shown passion and commitment to the hospitality program, the industry and beyond.

Read More 

Humber Students Take Gold and Silver at CCF Central Region Culinary Challenge 2018

CCF Winners

On April 7, 2018, the Canadian Culinary Federation (CCF) Central Region Culinary Challenge was hosted by Humber’s School of HRT at the North Campus.

Read More 

HRT Faculty and Alumni Selected as OHI’s Top 30 Under 30

OHI

The School of HRT is thrilled to announce that two of the incredible 2018 OHI Top 30 Under 30 recipients are part of the HRT family.

Read More 

Hospitality Alumni Return to Humber

Hospitality Alumni Event

On Tuesday, March 27th, The School of HRT Hospitality alumni returned to campus for the annual Hospitality Alumni Event.

Read More 

Headwaters Tourism & Humber College Deliver Third Annual Tourism Ambassador Certification Program

student ambassador with teacher

The legacy of the Toronto 2015 Pan Am Games lives on in the partnership that was first announced in October 2014 between Headwaters Tourism, Humber College and the Town of Caledon.

Read More 

Faculty Make Impact Abroad

HRT faculty member, Ramesh Srinivasan led a Canadian Icewine workshop and tasting in Barbados on Canada Day.

Every attempt is made to ensure that information contained on this website is current and accurate. Humber reserves the right to correct any error or omission, modify or cancel any course, program, fee, timetable or campus location at any time without prior notice or liability to users or any other Person.

On June 29, 2018, the Provincial Government of Ontario announced the renaming of the Ministry of Advanced Education and Skills Development (MAESD) to the Ministry of Training, Colleges and Universities (MTCU). Both names may appear on this website.